FAQ's

Who is eligible for these packs?

We want to make life a little easier for the community during these tough times, so we are offering FREE delivery when spending over $100 in our store.
For orders below $100, our delivery fees are:
$11.50 for the Melbourne Metropolitan Area
$14.50 for all other regions

 

Metropolitan Area (Delivery Fee $11.50)

3000, 3001, 3002, 3003, 3004, 3005, 3006, 3008, 3010, 3011, 3012, 3013, 3015, 3016, 3018, 3019, 3020, 3021, 3022, 3023, 3024, 3025, 3026, 3027, 3028, 3029, 3030, 3031, 3032, 3033, 3034, 3036, 3037, 3038, 3039, 3040, 3041, 3042, 3043, 3044, 3045, 3046, 3047, 3048, 3049, 3050, 3051, 3052, 3053, 3054, 3055, 3056, 3057, 3058, 3059, 3060, 3061, 3062, 3063, 3064, 3065, 3066, 3067, 3068, 3070, 3071, 3072, 3073, 3074, 3075, 3076, 3078, 3079, 3081, 3082, 3083, 3084, 3085, 3086, 3087, 3088, 3089, 3090, 3091, 3093, 3094, 3095, 3096, 3097, 3101, 3102, 3103, 3104, 3105, 3106, 3107, 3108, 3109, 3111, 3113, 3114, 3115, 3121, 3122, 3123, 3124, 3125, 3126, 3127, 3128, 3129, 3130, 3131, 3132, 3133, 3134, 3135, 3136, 3137, 3141, 3142, 3143, 3144, 3145, 3146, 3147, 3148, 3149, 3150, 3151, 3152, 3153, 3154, 3155, 3156, 3161, 3162, 3163, 3165, 3166, 3167, 3168, 3169, 3170, 3171, 3172, 3173, 3174, 3175, 3177, 3178, 3179, 3180, 3181, 3182, 3183, 3184, 3185, 3186, 3187, 3188, 3189, 3190, 3191, 3192, 3193, 3194, 3195, 3196, 3202, 3204, 3205, 3206, 3207, 3335, 3336, 3427, 3428, 3750, 3751, 3752, 3754, 3759, 3800, 3802, 8008, 8012.

Other Regions (Delivery Fee $14.50)

3064, 3099, 3116, 3137, 3138, 3140, 3154, 3156, 3158, 3159, 3160, 3175, 3177, 3197, 3198, 3199, 3200, 3201, 3211, 3337, 3338, 3340, 3429, 3430, 3431, 3432, 3433, 3751, 3753, 3755, 3756, 3757, 3759, 3760, 3761, 3763, 3765, 3766, 3767, 3770, 3775, 3781, 3782, 3785, 3786, 3787, 3788, 3789, 3791, 3792, 3793, 3795, 3796, 3802, 3803, 3804, 3805, 3806, 3807, 3808, 3809, 3910, 3911, 3930, 3931, 3975, 3976, 3977.

How many packs can I order?

While there are no limits to how many packs can be purchased, we will put a daily limit of the number of packs available. This will be updated online once we hit our pack limit.

 

What if I’m allergic to certain products?

 At this time, we can't guarantee that Storehouse packs are free of any particular allergen. You should always check individual product labels to make sure an item is suitable to your specific needs.

 

Can I switch products out in the packs?

You’re not able to choose, switch or select the products you’ll receive - but by removing choice we’re able to get more packs to more customers faster.

 

When will my packs be delivered?

Orders placed after 10am Friday - 10am Tuesday will be delivered Wednesday and orders placed after 10am Tuesday - 10am Friday will delivered Saturday.
Orders delivered between 7am and 7pm. Excludes public holidays.

 

What if I’m not home?

The driver will text you when they are on their way. If not body is home they will call you to arrange an alternate time or will attempt to deliver at a later time on the same day.

 

Refrigerated Delivery

In order to keep your order fresh all packs are delivered in a refridgerated van. If you order the fresh pack the bread will be refridgerated on arrival.